Sunday, June 26, 2011

More Water Diplomacy

Thirty-one senior water professionals from 17 countries attended the recent Water Diplomacy Workshop sponsored by Tufts University and MIT. We heard about cross-border water disputes happening all over the world -- conflicts not just between countries, but between parts of the same country. [Stories about all these disputes will soon be available in something called the Aquapedia -- a global wiki that invites everyone involved in water disputes to describe them using a simple pre-made, easy-to-complete template. The hope is that ideas and lessons gathered in one place will be helpful elsewhere.]

There's a lot written about water management, mostly from an engineering perspective. There's not so much written from a negotiation standpoint. And, there's precious little that merges the two. The Water Diplomacy Framework begins with a series of assumptions about societal, political and natural forces including water supply, water demand, the costs of new infrastructure, levels of economic development, governance arrangements, cultural norms, and public participation traditions. The Workshop teaches the participants to anticipate the complex interactions among these “nodes” using tailored role-play simulations.

Four key assumptions were at the heart of the train-the-trainer program (that will be offered again in June 2012):

Water is a not a fixed resource: Traditionally, water has been managed as if it were a fixed or a scarce resource -- allocating gains to some and losses to others. But when viewed properly, water can be an expandable resource, it can even be the key to peace-building rather than warfare. The key is to pool all available technical knowledge (about desalination or recycling, for instance) and convince the parties to engage in joint problem-solving. Also, virtual water (i.e. water embedded in wasteful methods of agricultural and industrial production) can be managed more creatively to relieve water shortages. Water conflicts are triggered when the parties fail to think about water as an expandable resource.

Water networks are open not closed: Traditional “systems engineering” represents the interconnections among political, social and natural nodes as if they are neatly bounded. This is rarely the case. Also, this approach only works when cause-effect relationships among the nodes are well understood and complexity can be minimized. In most boundary crossing situations, however, water network boundaries are wide open and relationships among the nodes are extremely complex.

Water network management must take account of uncertainty: Resource managers have tried for many years to model water systems. Once they have a model, they make a forecast. However, in the complex world of water networks, there is too much uncertainty to make such forecasts with any confidence. The emergence of climate change, for example, has already altered rainfall patterns, storm intensity and the height of the oceans in completely unpredictable ways. There are tools for managing resources in the face of uncertainty, but these are quite different from the usual modeling and forecasting tools.

The management of water network needs to be adaptive and reflect a “value- creating” approach to negotiation: The Water Diplomacy Framework urges political leaders to ensure that appropriate representatives of all relevant stakeholders are involved in decisions that affect them. Negotiations among these actors should use value- creating techniques rather than positional bargaining. This requires linking decisions about water to other things (like economic development, food production and energy efficiency).

The Water Diplomacy Framework assumes the future is not knowable (or easily estimated). Therefore, a step-by- step approach, including a major investment in monitoring and re-evaluation is required.

If you want to join the Water Diplomacy network, check out www.waterdiplomacy.org. In a few weeks, you’ll be able to interact on line with the participants at the recent Workshop.

Sunday, March 22, 2009

Dealing with an Angry Public

On April 30th and May 1st, I offer a two day training program called Dealing with An Angry Public (www.pon.execseminars.com).  Along with my Harvard Business School colleague Michael Wheeler and Jeff Ansell, a well known Canadian journalist and media consultant, we show how a consensus building approach can be used to reshape interactions with various publics that are angry with you -- either because of what you have done, what you propose to do or what you stand for. Most of what passes for media training in such situations focuses on getting the right message across. We teach how to go beyond that and interact with angry publics by (1) acknowledging the concerns of the other side; (2) encouraging joint fact finding; (3) offering contingent commitments and promising to compensate unintended but knowable impacts; (4) accepting responsibility, admitting mistakes and sharing power; (5) acting in a trustworthy fashion at all times; and (6) focusing on building long-term relationships. 


In my award-winning book with Patrick Field by the same name (Dealing with an Angry Public, Free Press, 1995), we offer a whole series of illustrations that show why merely "sending messages," however they are framed, is not nearly as effective as face-to-face negotiation that aims to confront and resolve differences head-on. Too much of the crisis communications literature side-steps the need to negotiate.  And, almost all of it falls short because it assumes away the possibility of applying a mutual gains approach.  No matter who is angry at you or for what reasons, you can advance your interests by knowing the right way to interact with people.

If you refer to this blog when you register, we'll cut the registration fee by $500. Whether you work in the public sector or the private sector this highly interactive seminar (which will give you numerous chances to role play different kinds of conflict situations) can be of enormous help. More than 2500 people from all over the world have given our Angry Public seminar an average rating of over 14 on a 1 - 16 scale.